Account deletion

Delete in the app

1. Open the Profile tab at the bottom of the app.

2. In settings, tap “Delete account”.

3. Type your account email address to confirm and tap “Permanently delete account and records”.

4. You are signed out automatically once deletion completes.

Delete on the website

1. Sign in at ssuessueknits.com and open the member information screen.

2. Under “Delete account” at the bottom, type your account email address.

3. Select “Delete my account and all data”.

If you cannot sign in

Email [email protected] from the address you registered with, stating that you want your account deleted and including your display name. We verify your identity, process the request and reply with the outcome. We respond with the result or the reason for any delay within 10 days of receipt.

What is deleted

Your account and sign-in information, profile (display name, bio, profile photo), projects and records, uploaded works and photo files, comments, palettes and wishlists, schedules, notifications and consent records are deleted immediately.

Backups expire within 30 days at most. Content other users have already downloaded or copied cannot be retrieved.

What remains after deletion

Records we must keep by law are retained only for the items and periods that law requires.

Contact and report materials are kept for three years after handling and any appeal are complete, then deleted. See the Privacy Policy for details.

Before you delete

Account deletion cannot be undone. Save anything you want to keep first.

Uninstalling the app does not delete your account. Disconnecting the app from your Google, Kakao or Apple account is also different from deleting your account.